An Iconic Brand’s Strategy to Reposition Itself in Latin America

With the goal of positioning itself as a leader in digital integration services, Ricoh Latin America began a strategic collaboration with the Innovation and Customer Experience consultancy Nano Thinking.

Customer Experience and Journey as Innovation Tools

“Innovating from the Customer Experience and Journey” is a workshop we are conducting with Key Managers and teams from companies across different industries.

Active and In-Depth Listening to Take Your Business to the Next Level

At the 10th Edition of #CEM, the Customer Experience Management Event held at the Yacht Club of Puerto Madero in Buenos Aires, our CEO Fernando Peydro led the Customer Active…

Innovation in the Employee Experience at Cemento Argos in Colombia

We conducted an in-depth assessment of employee satisfaction and perceptions, identifying opportunities for innovation in services and productivity.

Why a Good Customer Experience is Key to Business Growth

Think about the last time you felt truly special as a customer. Maybe it was when you received a personalized email anticipating your needs, or when a customer service representative…

Customer Experience Management #CEM 2023

Excellent day at the CEM, the 10th Edition of the Customer Experience Management Event with regional reach, an enriching encounter with colleagues and clients from all industries.