We conducted an in-depth assessment of employee satisfaction and perceptions, identifying opportunities for innovation in services and productivity.

INNOVATION AS A COMPETITIVE ADVANTAGE
The cement company Argos has been recognized multiple times as the most innovative company in Colombia. Argos truly leverages innovation to maintain its competitive edge and enhance the perceived value by customers, shareholders, and employees. Innovation is a core competency embedded in the company’s thinking and operations.

In this context, it is a tremendous honor that Argos chose Nano Thinking to conduct an in-depth assessment of the experience of its administrative and operational staff at over 20 plants in Colombia. The study aimed to understand the perceptions of its more than 3,000 employees regarding administrative services, focusing on generating innovation through the interpretation and generation of insights from the research.
CEMENTO ARGOS CHALLENGES ALL PARADIGMS

• Can a company be one of the most innovative in the country, have an employee NPS of 96%, and still seek to innovate in the services it provides to its employees?
• Can there be companies where employee loyalty and commitment grow over the years? 👉 The answer is Yes!!!!

THE CHALLENGE: GENERATING OPPORTUNITIES FOR INNOVATION BASED ON VERY POSITIVE FEEDBACK
This was the challenge when we began analyzing the emerging findings of the research. It was truly a challenge for us to encounter such incredible results. Beyond identifying more tactical improvements to be made, we focused on using the Design Thinking methodology to generate powerful, thought-provoking questions that would push us further in the solutions we proposed:

How could we…

• • …impact using experience as a powerful differentiator?
  • …elevate employees to a new role that did not previously exist?
  • …redefine the Facility Management area?
  • …add value through communication? 

STRATEGIC AND INNOVATIVE RESULTS
The best way to showcase the results is through the sentiments expressed by their leaders. When the Leader of Services, Innovation, and Productivity at one of the most innovative companies in Colombia provides feedback like this, we couldn’t be prouder:

“We conducted surveys every year, but this is the first analysis we received with this level of depth and strategic, innovative approach. The report exceeded our expectations.”

For us, it was an incredibly enriching experience. We were surprised to encounter a Facility Management team so motivated, striving to go beyond in everything they do, seeking to understand the experience and perceptions of their workers, and allowing themselves to be guided on how to transform them into innovative insights.