New problems. Do they need new solutions?

We help companies generate people-centered innovation, envision new services, and design experiences that drive business impact.

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Innovation through Design Thinking

We help your company and teams rethink and transform services, digital products, processes, and experiences.

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Customer Experience
Strategy

We help you design a Customer Experience Strategy and its value chain, aligned with your company's strategy.

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Experience Diagnosis

We help you obtain a current experience diagnosis that is concrete, precise, and actionable.

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Experience Design

We help you design experiences that meet both customer needs and business objectives.

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Measurement
of Customer Experience
We help you incorporate tools and methodologies that enable you to measure and calculate the impact of the experience on your business.
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Program for Management and Continuous Improvement

We help you integrate tools and activities to manage Customer Experience through continuous improvement.

What we do and what we think

An Iconic Brand’s Strategy to Reposition Itself in Latin America

An Iconic Brand’s Strategy to Reposition Itself in Latin America

With the goal of positioning itself as a leader in digital integration services, Ricoh Latin America began a strategic collaboration with the Innovation and Customer Experience consultancy Nano Thinking.

Customer Experience and Journey as Innovation Tools

Customer Experience and Journey as Innovation Tools

“Innovating from the Customer Experience and Journey” is a workshop we are conducting with Key Managers and teams from companies across different industries.

Active and In-Depth Listening to Take Your Business to the Next Level

Active and In-Depth Listening to Take Your Business to the Next Level

At the 10th Edition of #CEM, the Customer Experience Management Event held at the Yacht Club of Puerto Madero in Buenos Aires, our CEO Fernando Peydro led the Customer Active

Innovation in the Employee Experience at Cemento Argos in Colombia

Innovation in the Employee Experience at Cemento Argos in Colombia

We conducted an in-depth assessment of employee satisfaction and perceptions, identifying opportunities for innovation in services and productivity.

Why a Good Customer Experience is Key to Business Growth

Why a Good Customer Experience is Key to Business Growth

Think about the last time you felt truly special as a customer. Maybe it was when you received a personalized email anticipating your needs, or when a customer service representative

Customer Experience Management #CEM 2023

Customer Experience Management #CEM 2023

Excellent day at the CEM, the 10th Edition of the Customer Experience Management Event with regional reach, an enriching encounter with colleagues and clients from all industries.

We can add value to you

Would you like to talk to our team or do you have a project in mind?
Let's chat.