New problems. Do they need new solutions?
We help companies generate people-centered innovation, envision new services, and design experiences that drive business impact.
Innovation through Design Thinking
We help your company and teams rethink and transform services, digital products, processes, and experiences.
Customer Experience
Strategy
We help you design a Customer Experience Strategy and its value chain, aligned with your company's strategy.
Experience Diagnosis
We help you obtain a current experience diagnosis that is concrete, precise, and actionable.
Experience Design
We help you design experiences that meet both customer needs and business objectives.
Measurement
of Customer Experience
Program for Management and Continuous Improvement
We help you integrate tools and activities to manage Customer Experience through continuous improvement.
What we do and what we think
An Iconic Brand’s Strategy to Reposition Itself in Latin America
With the goal of positioning itself as a leader in digital integration services, Ricoh Latin America began a strategic collaboration with the Innovation and Customer Experience consultancy Nano Thinking.
Customer Experience and Journey as Innovation Tools
“Innovating from the Customer Experience and Journey” is a workshop we are conducting with Key Managers and teams from companies across different industries.
Active and In-Depth Listening to Take Your Business to the Next Level
At the 10th Edition of #CEM, the Customer Experience Management Event held at the Yacht Club of Puerto Madero in Buenos Aires, our CEO Fernando Peydro led the Customer Active…
Innovation in the Employee Experience at Cemento Argos in Colombia
We conducted an in-depth assessment of employee satisfaction and perceptions, identifying opportunities for innovation in services and productivity.
Why a Good Customer Experience is Key to Business Growth
Think about the last time you felt truly special as a customer. Maybe it was when you received a personalized email anticipating your needs, or when a customer service representative…
Customer Experience Management #CEM 2023
Excellent day at the CEM, the 10th Edition of the Customer Experience Management Event with regional reach, an enriching encounter with colleagues and clients from all industries.
Would you like to talk to our team or do you have a project in mind?
Let's chat.